Thumbnail image for AndyRobinsonCRG.png

Hey, listen up .... Want to really accelerate AND sustain your career success? 

Then, you've GOT to be a highly effective listener.  As a leader, LISTENING skills are MORE IMPORTANT than your speaking skills .... No question.

Listening.Dog 

Here are 10 ways which can help you become a better listener...

  1. Listen for ideas and central themes.  Search for the speaker's central theme or main points instead of getting lost in, or reacting to, the supportive details.
  2. Judge content, not delivery.  Focus, to your best ability, on what the speaker is saying and try not to be unduly influenced by their way of saying or delivering the message.
  3. Search for areas of interest.  It is extremely easy to tune out from a speaker, so work on sharing his or her enthusiasm.  Search for new ideas or insights which might be beneficial to you.
  4. Don't jump to conclusions.  It's easy to assume that you know the rest of a sentence  or message after hearing the beginning.  Avoid prejudging a message, so you can receive and evaluate the whole message.
  5. Take notes.  By taking notes you sharpen your reception, understanding, and, of course, retention of the information.
  6. Concentrate and resist distraction.  External distractions include non-related things you can see or hear, or which may be impacting your other senses.  Internal distractions occur when your mind wanders into unrelated memories or shifts its focus to worries, plans, or anticipations. Stay focused.
  7. Use the fast pace of thought to your advantage.  Most people can think three or four times faster than they speak.  Don't let your quick mind indulge in all sorts of thoughts unrelated to the conversation.  Capitalize on your thinking speed by actively sensing, interpreting, evaluating, and summarizing the messages being received.
  8. Check your emotions.  It has been said that the intellect is the slave to emotions.  Be sensitive to things that trigger your emotions and increase your efforts to focus on a clear reception and understanding of what is being said.
  9. Exercise your mind.  You can turn away and tune out from complicated or difficult subjects, or you can intellectually wrestle with complex information so that you will have a chance to grow and strengthen your own intellect.
  10. Work at listening.  Be an active listener.  Follow the above suggestions.  Ask questions and seek clarification.  Actively share in the speaker's efforts to improve your level of understanding, whether or not you think you agree.
Original post on Career Success! Partners

AddThis Social Bookmark Button


If you've been following me a while or been on my teleseminars, you've probably heard me mention my good friend Noah St. John on more than one occasion.

He wrote a great book last year called "The Secret Code of Success" in which he describes an amazing technique he developed for helping people get past the mental blocks that keep them stuck. Noah calls this "head trash," and one of his techniques for sweeping away that head trash is called Afformations, and it's so simple, yet so powerful. 

I talk about Afformations a lot in my programs and with my coaching clients because it really works. I'm a big fan of Noah's (so is Jack Canfield who wrote the Foreword to the book) and I know you'll be too once you learn more about what he does.

He just released a cool new (short) video and I wanted to pass it along. But be sure to watch it before Thursday, 2/4. Enjoy!

Picture 4.png



AddThis Social Bookmark Button


Whether you're presenting to a crowd, giving a sales pitch one-on-one, or leaving a voicemail for a very important prospect, opinions of you are being formed based on how well you communicate. And you may not get a second chance to make a good first impression. 

thumb_diresta_wind.jpg
Join me in the Smart Networking Inner Circle on Wednesday, February 3rd at 1pm Eastern, when I'll be interviewing Diane Diresta, author of Knockout Presentations: How to Deliver Your Message with Power, Punch, and Pizzazz. We'll talk about why life is a presentation and how to put your best foot forward every time, everywhere.

You will learn:

  • Why speaking is the new competitive weapon
  • The biggest mistakes presenters make and how to avoid them
  • The critical role listening plays when giving a presentation
  • How to leave a compelling voice mail
  • Secrets for communicating effectively across diverse cultures
  • And much, much more!

This teleseminar is FREE for members of my Smart Networking Inner Circle group. Members also have access to the recording as well as the transcript.

Not a member yet? Learn how to get the first month for only $9.95 (new members only, please) and get access to monthly calls with top experts, monthly Q&A calls, recordings and transcripts of the calls, one-on-one laser coaching opportunities and other fabulous members-only benefits.

About Diane DiResta

image001.gif
Diane DiResta, Founder and CEO of DiResta Communications, Inc. is an international speaker, and consultant to executives, business professionals, and entrepreneurs. As a top Speaking Strategist, she shows clients how to communicate with greater impact and project a more powerful presence. Her clients report bottom line results-getting promoted, increasing their visibility, raising their speaking scores, increasing sales, and getting hired.
 
She holds a Masters degree from Columbia University and is a certified and licensed Speech Pathologist. Diane began her career in the New York City schools and has trained people across diverse industries  ranging in age from four to eighty-four. As a former training specialist for Salomon Brothers, she delivered management training programs and as Assistant Vice President of Drexel Burnham Lambert, she recruited and trained MBAs for the Institutional Sales and Trading Training Program.
 
Diane has spoken in Africa, the Caribbean, Europe, the Middle East, Russia, and South America. She taught speech and listening courses at Cornell University and NYU, and was a guest lecturer at Fels School of Government, UPenn. She's been featured on CNN, Good Day NY, Bloomberg radio, and quoted in the Wall Street Journal, The New York Times, Entrepreneur magazine, Selling Power magazine, Enterprising Women, Fast Company and Investors Business Daily. She's a former facilitator for Women President's Organization, a think tank for women entrepreneurs.

Diane is the author of Knockout Presentations, a popular book used in business and in colleges. To learn more about Diane, visit http://www.diresta.com



AddThis Social Bookmark Button


Assessing Your "Referability" Factor

Do you need new customers or clients but can't seem to get enough of them? People generally want to make referrals when they can. It feels good to be able to connect those who can help with those who need that help. But, you need to make it as easy as possible for them to do so. We're all busy, faced with too much on our plate and not enough hours in the day, so the more painless you can make it, the greater your chances of getting the referrals you want.

Here are four key questions to ask yourself to test the strength of your "referability."

1) Are contacts able to reach you?
2280630899_cc8996fdba

Before LinkedIn, it was easy to lose touch with people as they moved around and changed companies. And despite the fact LinkedIn has over 50 million members, there are still a great number of professionals still not on it.

Last year a friend asked for a recommendation to a commercial banker in New York City for a real estate deal he was putting together. The only one I knew had worked at one bank but had subsequently moved to another. Although he did send out updated contact information, it never made it into my address book. When I couldn't find him on LinkedIn, I couldn't make the referral.

Being easily reachable is a necessary, but by no means sufficient, condition. Your business card in someone's desk drawer or a connection to them via social media is not enough. The next three questions are even more crucial.

2) Can they describe what you do?
3506396807_558e8f52ab

Is your elevator pitch clear? Do your contacts really understand what you do? Not what your title is, but what problems you can help solve? By leading with your title as opposed to your solution, you lose people because they have either no idea, or an inaccurate idea, of what it means. Instead, focus on relaying the benefits of what you do so nothing gets lost in the translation.

3) Do they know whom to tell?

Have you clearly described your target customer? This is where job titles may come in handy. Talk specifically about the kinds of people who are involved in the decision to hire you as well as the kinds of companies. Give examples of both job titles (e.g., "I usually work with the vp of marketing") and company names (e.g., "Consumer technology companies like Dell, Iomega, and HP)

4) Will they?
390959785_93ae370bf2

Once they have all of this information, the big question is will they act on it when they see an opportunity? This comes down to two things. First is their belief in the quality of your work. Because your contacts put their reputations on the line when they make recommendations on your behalf, they have to know that you're the best person for the job. Second is the strength of your relationship. Have you developed enough rapport so they'd want to take the time to help you?

I've said in Smart Networking that you don't need a huge Rolodex if you have aresponsive one. In next week's post we'll talk about more about point #4 and how you can build closer bonds with people you meet right from the start of a relationship so when opportunities come along, they think of you first and make the referral.


AddThis Social Bookmark Button


AndyRobinsonCRG.png

The "Groups" feature of LinkedIn has continued to grow in popularity and utility.  Groups are a powerful tool for expanding the depth and breadth of your LinkedIn network.  Many Groups treat members similar to FIRST DEGREE connections -- allowing you to make direct contact with a Group member without a referral or "Inmail".

Networking Group 

I am currently an active member in over 30 Groups (LinkedIn allows you to join up to a maximum of 50 Groups).  I highly recommend finding AT LEAST 10 Groups to join -- AND becoming ACTIVE in.  Activity is key; simply joining gives you some benefits but being active in Group news and discussions is where the real value and leverage is.

Some of the things you can do as a Group member, all of which help you to GIVE VALUE TO YOUR NETWORK and expand your network reach and network quality include:

  • Share great content and information as "News Items" in Group forums -- blog articles that you find online that would be of interest to Group members and other useful content online - news, events, book referrals, etc.
  • Cross-post YOUR own blog articles -- ones that YOU write -- to as many relevant Groups as possible. I will very often cross-post my blog articles to five to ten relevant Groups -- significantly increasing exposure of the article and maximizing the number of people who could benefit in some way from the advice and information contained in the article.
  • Participate -- in a meaningful way -- in Group forum discussions.  Make insightful positive-minded comments; add value to conversations; give advice when asked; answer questions.
  • Utilize the "Jobs" feature of Groups.  Search for jobs or post job openings.  Groups are an excellent source of "niche" jobs and should be used by anyone actively engaged in a job search.
  • Connect directly with other Group members.  Search for people to connect with -- someone who shares a common interest, a common employer experience, a common educational experience.  Groups are an excellent source for expanding your network of direct connections in LinkedIn.
  • Start your own Group! Create your own "community" and serve as the moderator of Group activity.  Moderating and Group "ownership" gives you great exposure and strengthens your "brand" or area(s) of expertise.
Give consideration to the following ideas when searching for Groups to join:
  • Industry-specific Groups - Examples include Retail Industry Group, Health Care-oriented Groups, Travel Industry Groups, etc.
  • Trade and Professional Organization Groups -- There are Groups for scores of trade and professional organizations.  Join those relevant to you.
  • Employer Alumni Groups.  Many of the Fortune 100+ companies have alumni Groups for their former employers.  This is a great way to reconnect with former colleagues.
  • College/University Groups.  Most major colleges and universities of Alumni Organization Groups on LinkedIn.  Another excellent means for reconnecting with "long lost" contacts and friends.
  • Job/Career-Related Groups.  There are hundreds of Groups in the job, career development, career management areas.  If you're in a job search, you'll definitely want to check these out.
  • Social Media Groups.  There are Groups for Twitter, Facebook and LinkedIn where you'll find forums for discussion of tips, techniques and very useful advice relevant to most major social media tools.
  • Peer-level Executive Groups.  Check the various CEO, COO, CIO, CFO, etc. specific groups.  A great way to connect with peer-level professionals and sharing useful information.
  • Functional/Technical Specialty Groups.  There are scores and scores of these.  Find a Group or Groups relevant to your ares of functional or technical specialty (sales, marketing, accounting, IT, supply chain, etc., etc.)
  • Personal Interest Groups.  An avid cyclist? ...there are Groups.  A devoted football team fan? ...there are Groups.  A great way to share with people of like-minded interests.
  • New Business.  Find Groups to join where there are members who are highly likely to be a source of business for you -- potential customers, clients, buyers and "influencers."  Look for ways to add value to these Groups through discussion and sharing of information.
Begin expanding your Group involvement and participation today.  Another GREAT way to tap the power of LinkedIn!

Original post on Career Success! Partners

Author:

Andy Robinson (@AndyInNaples) is a leading authority on career success and 15-year career coaching veteran whose passion in business life is "helping people love what they do for a living and achieve incredible career success." Andy is CEO of CRG Leadership Institute and co-host of Career Success Radio Show.


AddThis Social Bookmark Button


LIFE-KenBrown.pngI only recently heard of Ken Brown, the speaker, coach, entrepreneur and author, but I'm mesmerized by his story. 

A youth spent in abject poverty, his focus and hunger for excellence has led to monumental personal and professional opportunities, including becoming one of the youngest African American McDonald's owners and operators.
 
A Chicago native, Ken worked his way through college as a bus boy and waiter graduating from Southern Illinois University. His story is a modern day rags to riches story that he hopes will inspire and motivate others to live out their dreams. 

"Life is 10% what happens to you and 90% how you respond to it," he says.

Ken has helped thousands break free from life's shackles that hold them back, and with his new book, L.I.F.E. - Living in Freedom Everyday, an easy-to-ready, easy-to-follow six-step paved pathway to personal, financial and spiritual freedom, he's poised to help countless more.

Read more about Ken's book and get access to a number of free goodies when you get your copy by end of today.

AddThis Social Bookmark Button


Picture 1.pngOn Tuesday, January 26th, I'll be kicking off Office Depot's 2010 Web Cafe Series with a special webinar on Maximizing Social Networking.

Launched in 2002 as part of the company's online Business Resource Center, Web Cafe is a series of FREE web-based seminars providing small business owners and other professionals with the opportunity to learn from industry experts on a variety of topics ranging from marketing and sales tools to finance and technology trends. See the schedule here.

At last count I heard that more than 6,000 people have registered for my webinar and there's still time to join in. 

Can't make it? All webinars are recorded and available in their archives

I have to give a special shout out to Nancy Michaels, the fabulous marketing maven from Grow Your Business Network who introduced me to Office Depot and will be leading the following week's webinar on 10 Marketing Ideas Under $100.


AddThis Social Bookmark Button

AndyRobinsonCRG.png
How well are you "branded" amongst your network of connections - friends, family members, individuals with whom you share outside interests, vendors, clients, colleagues, former colleagues?
  • What comes to mind when people think of YOU
  • Do your contacts fully understand what you do for a living and exactly HOW you add value to other people's lives?
  • Who's "radar screen" are YOU on when someone asks a contact if they know someone who specializes in your areas of expertise?

Are YOU Getting Noticed?  
Do YOU Stand Out from the Crowd?


On the Radar Screen 

Try the following idea every once in a while to "research" and confirm your brand awareness:

  1. Choose a network connection and give them a call, asking for a quick few minutes of their time
  2. Tell them that you've been working on improving your personal branding campaign and that you're doing some research with some of your friends and clients to see how effectively you've been in communicating your brand to your network
  3. Then, ask this question: "What is your understanding of exactly what I do for a living -- the product, service or skillset that I deliver?"
  4. Listen carefully to their response and probe their response using the "blinking word" technique -- (a) Identify a couple of words that "blink" or really stand in in their response, (b) ask about one of those words, (c) notice the blinking words in his or her answer, (d) ask about one of those words, (e) repeat this process until you've reached a point where you can summarize a quick brand statement.  See the example below:
    1. You: "What is your understanding of exactly what I do for a living?"
    2. Your contact: "You're an executive coach." (blinking word bolded)
    3. You: "What is your understanding of what a coach does?"
    4. Your contact: "Helps someone be more effective in their job." (blinking word bolded)
    5. You: "What are some things you think I do to help my clients be more effective?"
    6. Your contact: "Maybe you help them manage their time better." (clinking word bolded)
    7. You. "I definitely do a good bit of work with helping people get control over their time and focus on the important. One of the other areas of effectiveness I focus on is helping my clients help managers communicate more effectively with their teams."
    8. You. "Thanks I appreciate your time. If you run across anyone who might need my help, please let me know.  Is there anything I could do to help you right now?"
OK, so what exactly have you accomplished with the above.  Consider this:
  • You've reached out and communicated in person with someone in your network 
  • You've strengthened your relationship by a notch or two
  • You've asked for and received their help, and you've THANKED them for their help
  • You've gotten "market" feedback on the brand that you wish to be known for
  • You've educated a contact about what you do for a living
  • You've enhanced your brand awareness
  • You've empowered a network contact with the information necessary to possibly refer a client to you in the future
  • You've made a referral request
Use your personal branding program to stay on the radar screen of your contact network base -- by keeping them current on what you do for a living and how you add value to your clients. Your branding program should include newsletters, frequent communication through social media, blogging and "in person" networking at clubs and professional organizations .  "Test" your branding program on an ONGOING basis using the above research program and make adjustments as necessary.

All the best to your career success!

Original post on Career Success! Partners

Author:

Andy Robinson (@AndyInNaples) is a leading authority on career success and 15-year career coaching veteran whose passion in business life is "helping people love what they do for a living and achieve incredible career success." Andy is CEO of CRG Leadership Institute and co-host of Career Success Radio Show.



AddThis Social Bookmark Button


Did you miss my interview with Wendy Weiss, the Queen of Cold Calling, when she stopped by the Smart Networking Inner Circle in December?

If you did, you won't want to miss THIS.

Wendy is a master at building relationships and making sales over the phone. I know what you're thinking...the phone?!? Haven't we moved everything online? Actually, no. 

Online may be the place that connections start, the place where people first hear of you, where their curiosity is aroused, and where they may start their research. But if you're going to do business together of any substance beyond a single transaction, you'll need to have a live conversation

Wendy has proven, practical strategies for EVERY step of the sales process, from identifying decision makers and leaving compelling voice mails, to the best way to use email and how to handle objections, all in a way that is authentic, effective, and not at all sales-y.

Picture 6.png
This week, she released her brand new sales guide, The Sales Winner's Handbook: Essential Scripts and Strategies to Skyrocket Sales Performance, filled with tools and techniques to help you:

  • Qualify prospects
  • Gather the right information
  • Gain agreement
  • Justify your price
  • Close the sale
I took a look at an advance copy last week, and I was blown away by the depth and detail of information! 

If selling doesn't come naturally for you, then studying the real-life scripts and seeing examples of questions to ask your prospects and what to say to common objections can help you develop a strong feel for the process and gain much more confidence.

Plus, you'll learn about Wendy's top resources to help you increase your sales productivity, most of which she shared on our Inner Circle call and are invaluable in and of themselves.

I can't recommend it any more highly! Click here to learn more about The Sales Winner's Handbook by Wendy Weiss and get your copy today.



AddThis Social Bookmark Button


I've been taking a long look lately at how people make choices -- about how they spend their time, how they spend their money, how they pick their goals -- and whether they are really thinking through the situation or simply just reacting.

In my experience, I've found that many people overestimate the control they have over events and other people (and the control that events and other people have over them!), while severely underestimating the control they have over themselves

Sure, the economy is tough and unemployment is at its highest levels. And sure, there's a lot of uncertainty about where things are headed and when they'll get better. But focusing on situations that we can't change, like how the economy is performing, does nothing but bring on stress. In the meantime, we don't put our energies around what we CAN change, like our actions.

Think Sink JAN FINAL FRONT.jpg
We can get more knowledge and information, we can get more help, we can take smaller steps (or bigger ones), anything that gets us moving in a forward direction instead of spiraling out of control. 

If you don't know where to begin, then I recommend Gina Mollicone-Long's latest book, Think or Sink: The One Choice that Changes Everything. Rather than a book about WHAT to think, it's a book about HOW to think, and particularly, how to manage your own thoughts and emotions to manage stressful situations much more confidently

Gina has been transforming lives for over a decade and she claims that she's never seen a problem that couldn't be solved in 12 hours or less. For less than $15 you can learn her techniques and make a difference in your life. 





AddThis Social Bookmark Button

Blogroll

February 2010

Sun Mon Tue Wed Thu Fri Sat
  1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28            

Recent Assets

  • image001.gif
  • thumb_diresta_wind.jpg
  • Picture 4.png
  • LIFE-KenBrown.png
  • Picture 1.png
  • Picture 6.png
  • Picture 5.png
  • Think Sink JAN FINAL FRONT.jpg
  • 51ZQ3EWVu0L._SL160_.jpg
  • Picture 19.png

Find recent content on the main index or look in the archives to find all content.